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FAQs

1. How can I to payment?
Depending on your region, we are able to accept the following forms of payment:
We accept Visa and Mastercard.
 


2. What are the return, exchange and refund policies ?
If you are not satisfied with the item, please take a picture of the items first, then send us an email to confirm for 10 days, you can return the item to us and we will make an exchange after its passing an official inspection.
Note: Please contact customer service first if you want to return or exchange.

3. About cancel the order and refund.
If you wish to cancel your order and refund, Please contact us immediately within 12 hours. But if your order has been issued. Your order will not be cancelled. .

4. What do you need to get your item?
You must show your ID card to the postman when they send your item to your house.The express company will call you if your address has changed .

5. Are the pictures true or false?
All images are completely taken by ourselves , the color phenomenon occurred only in a few pictures,see them clearly before take the item in your cart .

6. How long does it take for delivery?
Generally,you can get the item in 7-14 days after you paid for your orders , which are free shipping to all countries in the world.

7. How to track your item?
We will send you your tracking number in 24-36 hours after we received your payment.

8. How to register and pay for your goods?
(1)  fill in some required information such as:name,address,city,zip code,telephone, and the state,etc.After you finish the filling,click the "submit " button to fulfill the registration.
(2) Click the ""Continue"" button and you will go back home . Select the products you like and press the "Add to cart " button to go to the buying information page .
(3) Press the " go to checkout " bar and edit shipping address and choice of transport mode (Free Shipping)
(4) Enter the coupon code and select payment method.
(5) Click "Continue Checkout" to confirm the order.The Web page will link to the "credit card company and the payment " page .

9. Is it safe to pay by credit card ?
As a leading e-commerce shopping site. We absolutely guarantee the privacy of customer information (name, address, telephone, credit card information). Our website has been certified by Shopify SSL. All your information is encrypted with 256-bit SSL. so if there are any problems about the payment,you should contact your credit card company to learn what has happened.

10. The reasons for unsuccessfull payment Guests paid for it but declined (pay is rejected ), it may be the reason as follows:
1. The payment information you filled out was not correct.
2. The credit card balance is too less.
3. The issuing bank does not support online shopping, Please call your bank to open a transnational Internet transaction or open a transaction in the Asian region; please pay again after the bank is opened.

11. Why charge of postal receipt is different from the price of our product?
As the credit card organization and card issuing bank will surcharge Cross-border fees and license fees,besides,other changes in exchange rates also affected the amount of charge.
Please understand was the extra amount is not charged by us,it was charged by credit card organization and card issuing bank. So you can go to your card issuing banks to consult it.

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